Reporting road problems to East Lothian Council

The last few days of freezing temperatures have taken their toll on the main roads through Pencaitland with tarmac breaking to form fresh potholes.

The last few days of freezing temperatures have taken their toll on the main roads through Pencaitland with tarmac breaking to form fresh potholes.

A section of pavement in the centre of Pencaitland broken up by heavy vehicles parking wheels over edge. A child tripped over the rubble caused by this damage.
A section of pavement in the centre of Pencaitland broken up by heavy vehicles parking wheels over edge. A child tripped over the rubble caused by this damage.
On both sides of the Tyne Bridge there are rapidly growing potholes which could damage a vehicle or, as happens in wet weather, splash pedestrians, particularly whilst they walk on the narrow section of pavement.

The good news is that in this digital age it really couldn’t be easier to report problems to the Council, both directly or via other means. Here’s one method…

Fixmystreet.com is a fantastic concept from the mySociety team, which in turn is a charitable initiative from the UK Citizens Online Democracy. All you need to do in order to report a local issue is enter your postcode, supply (optional) contact details, upload a picture (it’s better if you have one). Then just hit the send button.

You then receive a confirmation email with a link from FixMyStreet. Click the link to confirm and you’re done. Your local council, in this case East Lothian, will been alerted courtesy of Fixmystreet.com.

Contact the Council

Alternatively, you can go directly to East Lothian Council with reports of road problems by filling in an online form. You can choose to register or submit problems anonymously.

It then asks for the street and town plus details of the fault. There doesn’t seem to be a way to send in a picture with the submission unfortunately. Once submitted you are given a reference number for follow up and you receive an email confirming the submission has been received.

If it’s an emergency or particularly urgent you can call:

  • 01875 824305 during office hours (Monday-Thursday 8am-5pm or Friday 8am-4pm)
  • 01875 612818 out of office hours


Author: pencaitland

Pencaitland Community Council exists to represent the views of local residents about local issues that matter to them. This involves close liaison with other groups in the community and helps to develop a more coherent and dynamic village environment.

378 thoughts on “Reporting road problems to East Lothian Council”

  1. Hi Jim

    I’ve just reported the potholes both sides of the Tyne bridge this morning using the Council’s submission form. I hadn’t reported these before.

    Good suggestion re posting a note. Probably the easiest thing would be for people to post a message to the Pencaitland Facebook page saying they had reported road problem X at location Y to save people the trouble of repeating the effort….

    Of course, some potholes just don’t go away. The one on the eastern side of the bridge is regularly (and was very recently) filled, but it seems to return in a matter of weeks (or even days).

    I’m guessing they’re a wee bit more challenging for people on bicycles like yourself?

    Cheers

    Ralph

  2. Great idea. I’m sure you want as many people as possible reporting problems (so we spot them all, and you don’t become the only person doing it?) but am I right to say you’ve already reported this one?

    If people who do report also posted a note on here it might save effort, but I appreciate that wouldn’t be as straightforward. Just a thought.

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