RELBUS, short for Rural East Lothian Bus Users, is seeking the views of bus users in developing an East Lothian Bus Passenger Charter. Got ideas on what you’d like to see in it?
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The Bus Passenger Charter would be a list of commitments that each bus operator would attempt to meet. RELBUS are suggesting the commitments would cover at minimum fare structure, timetables and route information, plus related publicity material including information at bus stops and on buses.
But RELBUS suggest it could go beyond the basics to include commitments to accessibility and possibly a set of standards of service such as, for example, punctuality over and above any statutory obligations. Changes to timetables might also involve prior passenger consultation.
As RELBUS’s Philip Immirzi explains, “We aren’t starting from a completely blank sheet, as I found this over at the Bus Users UK website, but what do others think should be in the East Lothian Bus Passenger Charter?”
If you would like to offer your own thoughts, please visit the RELBUS website and leave your comments.
Pencaitland Community Council
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