Learning and Reflection

Transport – Drop-in Travel Advice Session

The travel advice sessions have proved very useful, enabling us to chat one to one with local residents about their travel needs and allowing us to better tailor local travel information.  Experience gained from the energy advice team at the Be Green project in Dunbar (with whom we share these sessions) has shown that sessions such as these take a while to establish, and this has been the case with the travel advice too, although we have had visitors most weeks.  The visitors who have come along have often stayed for a while, sharing valuable information about their local travel experiences, which has helped enormously to provide the kind of information that local people find useful.

We are building up a good reputation as a source of up to date public transport information and timetables, as well as somewhere to get advice about cycling and walking routes/maps/leaflets.  Our travel advice order forms have been useful as a way of publicising the wealth of resources we have available. In the future, publicity for the drop in sessions/information service will be expanded, but we have learned that it takes time to build up a reputation and a good customer base.