Unexplained Outage

Unexplained Outage

Without warning yesterday at 14:30 we experienced a complete website and platform outage. Normal service was resumed only after at 19:00. This is probably one of the longest unplanned outages that we have ever experienced, so big apologies for that and any inconvenience it caused. Thankfully no one complained too noisily.

The fault was at the server end and completely beyond our control. The webmonkeys that keep our hosting environment running whilst we sleep had a spot of bother.

The background to the problem is reported here:

http://forums.bytemark.co.uk/t/resolved-bigv-unable-to-create-or-start-virtual-machines/2205/4

We cannot promise it won’t happen again, but this particular set of circumstances was quite unique, so that particular combination / alignment of planets is most unlikely to happen again, ever.

Once again apologies for the inconvenience it may have caused.