{"id":827,"date":"2013-03-05T23:32:22","date_gmt":"2013-03-05T23:32:22","guid":{"rendered":"http:\/\/abbeylandsresidents.org.uk\/?p=827"},"modified":"2013-04-14T17:42:28","modified_gmt":"2013-04-14T16:42:28","slug":"fixmystreet-com-versus-east-lothian-councils-problem-reporting-system","status":"publish","type":"post","link":"https:\/\/ourlocality.org\/abbeylands\/fixmystreet-com-versus-east-lothian-councils-problem-reporting-system\/","title":{"rendered":"Fixmystreet.com versus East Lothian Council’s problem reporting system"},"content":{"rendered":"

\"fixmystreet\"<\/a><\/p>\n

Recently I saw a post promoting fixmystreet.com from Pencaitland Community Council, which was followed up with a tweet from @ELC saying that it would be better if we all used the council’s in house online reporting form.<\/p>\n

<\/p>\n

So I thought I would give both a try. One issue that has irked me for years is the state of the cobbled sets on Dunbar High Street. \u00a0These sets form the edging to the paved areas and, where they remain, form the attractive informal crossings at various points on the High Street. I went out and took a few snaps and hunted down the form.<\/p>\n

It takes a few seconds to find the the ELC online form using google or from the council website:<\/p>\n

https:\/\/selfservice.eastlothian.gov.uk\/Ef3_Live\/template\/roadrepair.html<\/p>\n

However, the first obstacle was that unless you are already registered, you cannot submit a problem (fair enough the system needs a real contact point to follow up.) \u00a0The system is quite slow to start and takes more than 5 seconds to return the next screen [1. When I tried it later it was taking 15-30 seconds to return the next screen]. \u00a0The process requires a pretty formal registration, by today’s website standards, and also requires you add your home address too – when an email or phone number would probably suffice. At this point the system threw the first error (it could not find my address and gave an inexplicable system error.) But as the rest of the form was now showing, I duly completed it. \u00a0Suspecting it might fail I took preemptive action and copied the text. \u00a0Clicking submit made the page hang. There was no opportunity to upload the pictures I had taken, and there was no way to locate precisely the problem. In my case I hope the description was clear – but I can see this being an issue for an officer searching for dangerous potholes on remote rural roads.<\/p>\n

Turning to fixmystreet.com, it took a little less time (I copied and pasted my text), but I made 3 reports for each of the crossings. \u00a0I was able to pin point the crossings, but when I clicked the submit too hastily on the 2nd, I was unable to reposition an erroneoulsy positioned marker. \u00a0Apart from which the process was very smooth. There are options to share and follow up the report.\u00a0The report and updates are public, so you can view other issues and their status, unlike the council’s system – which appears to go into a black hole.<\/p>\n

\"cobbled-sets\"<\/a>There is also an RSS feed which can be restricted to the ward level. fixmystreet.com is a MySociety service and can be tailored \/ white labelled for councils and integrated into fault management systems.<\/p>\n","protected":false},"excerpt":{"rendered":"

Recently I saw a post promoting fixmystreet.com from Pencaitland Community Council, which was followed up with a tweet from @ELC saying that it would be better if we all used the council’s in house online reporting form.<\/p>\n","protected":false},"author":155,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-827","post","type-post","status-publish","format-standard","hentry","category-news"],"jetpack_featured_media_url":"","jetpack-related-posts":[{"id":1202,"url":"https:\/\/ourlocality.org\/abbeylands\/elc-take-over-high-street-shop-fronts\/","url_meta":{"origin":827,"position":0},"title":"Take over high street shop fronts","author":"templar","date":"September 7, 2013","format":false,"excerpt":"Starting with the empty ones first. It doesn't have to be ELC to lead this, just a creative coalition of the willing who could - with a suitable preferably local sponsor - pull off something really imaginative. Below is what Bushmills has been doing in Co. Antrim, hiring artists to\u2026","rel":"","context":"In "Opinion"","block_context":{"text":"Opinion","link":"https:\/\/ourlocality.org\/abbeylands\/topics\/opinion\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":441,"url":"https:\/\/ourlocality.org\/abbeylands\/what-do-the-residents-say\/","url_meta":{"origin":827,"position":1},"title":"What do the residents say?","author":"templar","date":"June 18, 2012","format":false,"excerpt":"Callum Colquhoun, the East Lothian Council community warden popped round for some tea and chat the other day. I was keen to hear what sorts of problems - if any - he was having to deal with locally and exactly what the issues were on the High Street. 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The reasoning is a bit opaque. No doubt\u00a0pedestrians were asked about this in an unrepresentative vox pop survey of resident's\u2026","rel":"","context":"In "News"","block_context":{"text":"News","link":"https:\/\/ourlocality.org\/abbeylands\/topics\/news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":801,"url":"https:\/\/ourlocality.org\/abbeylands\/proposed-waiting-and-loading-restrictions-in-dunbar-ensure-high-street-is-resident-parking-free-zone\/","url_meta":{"origin":827,"position":4},"title":"Proposed Waiting and Loading Restrictions in Dunbar ensure High Street is Resident Parking-Free Zone","author":"Barodunum","date":"February 28, 2013","format":false,"excerpt":"East Lothian Council is recommending that the existing Traffic Regulation Order (TRO) for Dunbar be amended to reflect current parking behaviour and road use by residents and businesses.\u00a0A formal consultation letter has been sent out to statutory consultees. 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