113 bus timetable published but some commuters unhappy

The new East Lothian Bus timetable for the 113 route can now be viewed here [PDF]. However, initial reaction has not all been positive.

According to commuters who regularly use the current service, buses used to leave from Pencaitland roughly 20 minutes past the hour and this broadly worked for those that hadn’t already given up on using First Bus or were driving to Tranent to catch a bus in to town.

However, according to the newly published timetable the 113 will leave at erratic times beginning at 6.35am, 7am, 7.25am, then nothing for an hour and twenty minutes when there is an 8.45am bus. It then runs hourly thereafter.

According to some commuters this is not optimal and they would prefer buses that operate at 6.20am, 7.20am and 8.20am from Pencaitland.

If you use the current First bus service, or would like to use the new East Lothian Bus from June and have concerns over the timetable contact customer services.

According to the East Lothian Bus website, “Your first point of contact is our dedicated Customer Services team – give us a call on 0131 554 4494 and select option 2. Most comments and queries can be dealt with immediately over the phone, however occasionally we’ll need to investigate your comment which can take a little longer. Our Customer Services department is open to calls from Monday to Friday (excluding public holidays); 08:30 to 17:00 and all calls may be recorded for training and monitoring purposes.”

BUS SURVEY: Pencaitland has joined forces with Humbie, East & West Saltoun and Bolton, Gifford and Ormiston Community Councils to find out what you want from the bus service. Register your views online now.

Related
East Lothian Bus Update: the 113 & 44 routes

Pencaitland Community Council